Congratulations on the purchase of your specialty sleep product by SensorPEDIC®
SensorPEDIC® is a global leader in the manufacturing of specialty sleep and support products. Our national and international brands of pillows, mattresses, toppers and more are sold through top retailers in over ten countries. All of our sleep and support accessory products are manufactured to the highest quality standards. It is our dedication to quality, workmanship and customer service that has made SensorPEDIC® one of the fastest growing specialty sleep companies in the United States for over 26 years.
Even with the best quality control practices in place, product defects can occur. This Manufacturer Warranty protects your purchase against any and all manufacturer defects.
IF A WARRANTY PROBLEM OCCURS: Our helpful and knowledgeable Consumer/Customer Service Department at SensorPEDIC® is here to assist you. Simply call our toll-free number at 1-800-366-2324 (8am-5pm EST Mon – Fri). Please have any and all important information available, including your original receipt and/or proof of purchase.
LIMITED WARRANTY COVERAGE: This limited warranty covers any manufacturing defect that is present prior to the time of use, and any manufacturing defect that causes any and all abnormal deterioration of the internal core component (feather, fiber, foam, etc.) and/or the cover. In the event that a manufacturer defect or product failure occurs, SensorPEDIC® reserves the right to replace, repair, and or remedy the defective product with a solution to the specific defect and or replace he defective item with a similar item of equal or greater value.
This warranty does not imply nor warrant the product for any normal wear and tear that the consumer experiences with normal use. Pro-rated coverage limitations apply according to the chart below. This warranty is no longer valid if product is soiled, stained or in an unsanitary condition or found to be defective due to abuse or any use other than the intended use.
PLEASE NOTE: Warranties are only valid with the original receipt or proof of purchase. Warranties apply to the original purchaser only, and may not be transferred. If the original purchaser sells the product, the subsequent purchaser accepts ownership of the product "as is" and "with all faults". All transportation/freight charges and/ or restocking fees are the responsibility of the purchaser and are in addition to any pro-rated charges. This limited warranty gives you specific rights. You may also have other rights that vary from state to state.
ODOR DISCLAIMER: Should you notice a slight odor when unpacking your new, specialty sleep item, do not be alarmed. In some instances, the packaging process and/or the new product manufacturing process may emit a new product odor. This odor is harmless and will dissipate generally within twenty-four (24) to forty-eight (48) hours, depending on the air temperature and the amount of ventilation in your room. This process can be aided by increasing ventilation by opening a window and/or adding a fan. Additionally, use of a fabric freshener has been proven to be effective in aiding the dissipation of any new product smell.
CARE & WASHING INSTRUCTIONS: Solid foam mattress toppers and mattresses should be laterally rotated at least bimonthly to extend the life of the item. ALWAYS follow the Care Instructions included with your new specialty sleep item. Failure to do so may potentially void your warranty coverage.
YOUR COVERAGE LEVEL: Please look on your product packaging for your warranty length. Warranty MAY also be included on your product's law label.
*All warranties after ten (10) years are pro-rated as follows: 50% after the first ten years, the remaining 50% divided by the number of outstanding years left for each year remaining for product's specific warranty.
Exclusive remedy/other limitations: Any & all implied warranties on this product, including any implied warranty of merchantability/fitness for a particular purpose shall not exceed in duration the term of this limited warranty which begins at the date of purchase by the consumer. The service terms stated in this warranty shall be the consumer's sole and exclusive remedy in the event of product failure during the warranty period. Soft-Tex® shall not be liable for incidental or consequential damages arising out of the use of this product or the inability to use this product/for the breach of this/any other express or implied warranty.
SensorPEDIC® does not warrant this product for any person's medical condition. SensorPEDIC® makes no warranty beyond what is contained in writing. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights; you may also have other rights which vary from state to state.
Other issues not covered include, but are not limited to: Comfort preference; odor associated with new product purchase; impressions or body contouring of up to one and one-half inch (1-1/2") deep in mattresses; mattress covers that have been removed or their removal has been attempted; change in color of foam; damages resulting from failure to properly maintain and/or washing contrary to care instructions; sagging due to use of nonsupportive foundations; zippers beyond two (2) years of purchase date; transportation/freight charges to and/or from the Manufacturing Plant. SensorPEDIC® reserves the right to inspect any item thought to be defective by the customer and/or consumer prior to final determination of same.